Complaints and refunds

In case of complaint, damage during delivery, error in data transfer or any other defect, please contact us within two working days of receipt of the shipment. The buyer is obliged to send a complaint by e-mail to info@indiaoncart.com or in writing within the legal deadline of 14 days to the address: MariNoa Pvt Ltd, Užarska 28, 51000 Rijeka

The user acquires the right to complaints if:

  • The product is not delivered according to the instructions in the order
  • The delivered product does not meet the standards
  • The product was damaged during delivery

Upon receipt of the product, checking the correctness of the order depends on the buyer, and the buyer is obliged to compare the received items with the invoice, if something is missing, it is necessary to immediately note because subsequent complaints will not be considered.

All these complaints will be resolved in agreement with the customer or recipient of the product as soon as possible.

Written objection

In accordance with Art. 10, paragraphs 1-3 Of the Consumer Protection Act (OG 41/14), we inform users that they can submit a written complaint expressing their dissatisfaction with the purchased product or service by mail to the address:

Company details:

MariNoa Pvt Ltd,

Užarska 28

51000, Rijeka

VATID: HR44180966151

Please contact us by sending an email using the email below


In accordance with Art. 10 para. 5 of the Consumer Protection Act (OG 41/14), we will respond to your written complaint with a written response no later than 15 days from the date of receipt of your complaint.

In a written complaint, please write your name and address for delivery of answers.

For all additional questions we are at your disposal on contact number during working hours: +385 91 242 9999

IndiaOnCart Shop Working Hours:

Monday-Friday : 9 AM to 5 PM

Saturday : 9 AM to 1 PM